Course 102: Customer Service: Unit 1: Outstanding Customer Service: Lesson 4: Active Listening, Manage Expectations April 16, 2022 By AM Post navigation Previous PostPrevious Course 102: Customer Service: Unit 1: Outstanding Customer Service: Lesson 3: Communication, Be LikeableNext PostNext Course 102: Customer Service: Unit 2: Build Rapport: Lesson4: Serving Customers with Social Media