In addition to the individual lessons below, each module contains an interactive typing course that is personalized to each student. The goal being a touch typing speed of 50 wpm with an above average accuracy.

Module 1: Computer Literacy – The Basics 

In this module, students will learn about computer anatomy, security measures, effective use of bookmarks, links, and shortcuts, the importance of updates and upgrades, and become familiar with Google and the internet.

Module 2: Computer Literacy – Tasks and Organization 

This module focuses on executing tasks efficiently, organizing files and folders for better productivity, research tips for information gathering, and recognizing the importance of continuous learning.

Module 3: Foundations – Essentials 

Students will develop a growth mindset, establish positive habits, understand the impact of self-talk, improve self-esteem, cultivate gratitude, and start a success journal to track progress.

Module 4: Explosive Start 

This module covers the philosophy of an explosive start, setting habits and goals, prioritizing for effective time management, harnessing the power of momentum, and prioritizing the 5 essentials.

Module 5: Critical Thinking 

Students will learn the concept and benefits of critical thinking, differentiate between creative and critical thinking, develop critical thinking skills, identify potential barriers, and integrate a success journal into their routine.

Module 6: Customer Service – The Basics 

This module focuses on understanding one’s role in customer service, providing excellent phone service, identifying and addressing customer needs, resolving conflicts with difficult customers, and generating return business.

Module 7: Customer Service & The Essentials 

Students will adopt a customer service mindset, build habits that enhance service delivery, understand the impact of self-talk, improve self-esteem, and develop gratitude for exceptional customer service.

Module 8: Customer Service & The Attributes 

This module covers developing persuasive speaking skills, understanding qualities for promotion, cultivating professionalism, improving teamwork skills, and integrating a success journal.

Module 9: Customer Service – Specialized Knowledge 

Students will learn about social media in customer service, become familiar with common tools, gain knowledge of specialized tools, understand the importance of following examples, and continue using a success journal.

Module 10: Marketing Yourself – Resume Styles & Assessment Testing 

This module focuses on collecting information for resumes, reviewing resume styles, assembling resumes (parts 1 and 2), reviewing and editing resumes, and maintaining a success journal.

Module 11: Marketing Yourself – Searching and Applying for Jobs 

Students will learn to use job boards effectively, utilize employer reviews, understand the testing and application process (parts 1 and 2), remember essentials during job searching, and track progress in a success journal.

Module 12: Marketing Yourself – The Interview Process 

This module covers responding to interview requests, preparing for interviews, conducting mock interviews (1 and 2), receiving feedback, and reflecting on experiences in a success journal.

Module 1: Introduction to Go RemoteUSA 

This module introduces the mission, vision, and goals of Go Remote USA, the role and expectations of a mentor, and how personal values align with the organization’s mission.

Module 2: Legal and Ethical Considerations

This module covers the importance of confidentiality, reporting requirements for safety concerns, and how to navigate legal and ethical challenges.

Module 3: Trauma Informed Mentoring – Understanding Trauma 

This module provides an in-depth understanding of trauma, its impact on the brain and body, trauma-informed principles, recognizing trauma cues, and addressing trauma triggers.

Module 4: Trauma Informed Mentoring – Impact of Trauma on the Brain and Body 

Students will learn about the neurobiological effects of trauma, the body’s stress response systems, and the long-term impact of trauma on cognitive and emotional functioning.

Module 5: Trauma Informed Mentoring – Trauma Informed Principles 

This module focuses on creating a safe and supportive environment, building and maintaining trustworthiness and boundaries, empowering individuals with choice autonomy, involving individuals in decision-making, and fostering a sense of resilience and empowerment.

Module 6: Trauma Informed Mentoring – Recognizing Trauma Cues 

Students will learn to identify behavioral cues that indicate trauma, understand verbal and non-verbal expressions of distress, and learn about triggers and potential stressors in trauma.

Module 7: Trauma Informed Mentoring – Addressing Trauma Triggers 

This module covers recognizing and understanding trauma triggers, strategies for minimizing triggers in the learning environment, and creating a trauma-informed space.

Module 8: Understanding Individuals – Cultural Sensitivity and Diversity 

This module focuses on cultural sensitivity and diversity, building rapport and trust, and effective communication and active listening skills.

9: Understanding Individuals – Building Rapport and Trust 

Students will learn strategies for building trust with trauma survivors, the importance of active listening in building trust, and how to establish a trauma-informed mentor-mentee relationship.

Module 10: Understanding Individuals – Communication and Active Listening 

This module covers the importance of effective communication, verbal and non-verbal communication skills, the role of empathy in communication, active listening techniques, communicating constructive feedback, asking open-ended questions, and validating and normalizing feelings.

Module 11: Problem Solving & Conflict Resolution 

This module teaches mentors how to handle common challenges, problem-solving strategies, conflict resolution techniques, and maintaining a positive relationship during conflict resolution.

Module 12: Taking Care of Yourself as a Mentor – Understanding Secondary Trauma 

This module emphasizes the importance of self-care for mentors, understanding secondary trauma, staying healthy, and accessing trauma-informed support services.

Module 13: Taking care of yourself as a Mentor – Staying Healthy 

Students will learn about stress reducers to stay healthy, the importance of staying connected with their own mentor, and the benefits of organizational meet-ups.

Module 14: Trauma Informed Resources 

This module covers how to access trauma-informed support services, refer individuals to appropriate mental health resources, and the benefits of joining a network of trauma-informed professionals.