Get to Know Your Customer

September 17, 2021 By AM
  • Identify how to build a rapport with customers through acknowledging concern.
  • Explore the rapport building technique of yielding to customers.
  • Break down how speaking in complete sentences during a customer service call helps to build rapport.
  • Examine the ways to build rapport through a customer chat interaction.
  • Identify the best ways to use rapport to disarm angry customers.