Writing Customer Service Emails
September 15, 2021- Determine what to include in an email response to a customer.
- Name three statements that should be included in an apology letter.
- List three ways to demonstrate sincerity in a customer service email.
- Identify the best way to evaluate and improve customer service emails.
- Apply techniques learned in the course to rewrite current templates.
- Examine emails for spelling, punctuation, and grammatical errors.