Writing Customer Service Emails

September 15, 2021 By AM
  • Determine what to include in an email response to a customer.
  • Name three statements that should be included in an apology letter.
  • List three ways to demonstrate sincerity in a customer service email.
  • Identify the best way to evaluate and improve customer service emails.
  • Apply techniques learned in the course to rewrite current templates.
  • Examine emails for spelling, punctuation, and grammatical errors.