Course 102: Customer Service: Unit 1: Outstanding Customer Service: Lesson 3: Communication, Be Likeable April 16, 2022 By AM Post navigation Previous PostPrevious Course 102: Customer Service: Unit 1: Outstanding Customer Service: Lesson 1: Foundations of Remote Customer ServiceNext PostNext Course 102: Customer Service: Unit 1: Outstanding Customer Service: Lesson 4: Active Listening, Manage Expectations